4 mins read

The Ultimate Questions To Ask A Charlotte Commercial Cleaning Service Before Hiring Them

When hiring a Charlotte commercial cleaning service, you must ask the appropriate questions. In this article, we cover some of the main questions to ask before making your selection.

Before hiring a cleaning service, you must read online reviews and check references carefully to select a reputable provider dedicated to quality work.

How long have you been in business?

Commercial properties can be bustling places, and to ensure they remain tidy for customers’ use, the best way is to hire professional cleaning services.

When selecting a cleaning service provider, ask about their experience and length of business history. An established firm will likely have its processes down pat and can deliver superior service, which will save both time and hassle in the long run.

What kind of equipment do you use?

Businesses rely on Charlotte commercial cleaning services to keep their offices tidy and safe, helping boost employee morale while creating a professional image among clients.

Choose a company with quality equipment that’s regularly maintained and upgraded, as well as ask about their employee training methods. Great cleaners will usually have tested systems in place that ensure new hires get trained effectively, thus lowering turnover rates while guaranteeing your office will always be cleaned by experienced professionals.

How many employees do you have?

A good Charlotte commercial cleaning service should provide enough employees to accommodate both the regular cleaning schedule and your special requests. They should also have plans for when an employee needs time off due to vacation or illness.

Most excellent house cleaners employ trained floaters who can assist when one or more team members are absent, providing consistency. A long-term team that understands your facility and can adapt more readily will deliver more responsive cleaning.

What kind of insurance do you have?

An outstanding cleaning service should provide you with background checks of their employees and pricing per hour.

Many local businesses rely on commercial janitorial services to maintain healthy environments for employees, customers, and business associates. An immaculate office space will enhance your company and leave an excellent first impression on clients and customers.

Charlotte cleaning service companies with excellent staff will have low employee turnover and employ long-term cleaners who understand your facility well and can provide a more responsive cleaning service.

How much do you charge per hour?

Cleaning services provide an efficient solution for keeping your home or office tidy, from scrubbing, dusting, and vacuuming to mopping and mop-off services. However, before hiring one, all necessary questions must be asked before making any commitments.

For example, knowing their hourly rate, hiring practices, and background checks are essential. An excellent company will have low employee turnover, so you can access the same cleaning technician each time they visit your home.

What kind of training do you provide?

Hiring a Charlotte commercial cleaning service means trusting them to care for your home and belongings. Therefore, they must be well trained, and all employees must have undergone background checks.

Janitorial inspections can be an invaluable bridge between facility managers and their cleaning companies. The top office cleaning companies utilize them frequently, relaying any insights gained during these inspections to their customers.

Effective communication is vital in any relationship.

How do you communicate with your customers?

Effective communication with customers is critical to creating solid and long-lasting business relationships. Through verbal or written exchange, communication keeps both parties on the same page and allows any issues to be quickly and efficiently addressed.

If a customer wants extra work done outside their usual cleaning specifications, you must inform your crew so they can schedule accordingly. A welcome packet or work order are excellent ways of conveying this information.

How do you guarantee your work?

An outstanding janitorial service should guarantee satisfaction and offer services like touch-ups and free cleaning.

Ask the company how it calculates its hourly rates; you may discover they use either a fixed fee or charge by task.

Be sure to inquire about how they guarantee the qualifications and reliability of their employees, too. An exceptional janitorial service should boast low employee turnover and an effective training process.